Privacy Policy

Last updated: September 24, 2026. This page explains how handles the matters described below.

1. Controller and contact information

Lumavellique Inc. is the operator of the Lumavellique website and is responsible for the processing described in this Privacy Policy. Our business address is 18 Willowmere Lane, Kelowna, BC, V1Y 6N4, Canada. For privacy questions, requests, or complaints, you may contact us at info@lumavellique.com.

This website is intended to present Lumavellique’s confectionery products and services. The legal information shown on this page is loaded from adress.json so that the company name and address remain consistent throughout the site.

2. Personal information we may process

We may process information that you voluntarily provide when you contact us, such as your name, email address, telephone number, company, address, and the contents of your message. We may also process information you provide when communicating with us by email.

When you browse the site, the hosting environment may create technical server logs containing information such as an IP address, date and time of a request, requested resource, browser or device information, and technical error information. Such logs are generally used for security, troubleshooting, availability, and performance monitoring by the relevant hosting provider.

The current website does not use an advertising network, social-media tracking pixels, or a third-party analytics platform. We do not intentionally collect sensitive personal information through the website.

3. Purposes of processing

Personal information may be used to respond to enquiries, provide requested information, discuss orders or services, maintain business correspondence, protect the security of the website, prevent misuse, diagnose technical problems, and comply with applicable legal obligations.

We use information only to the extent reasonably necessary for the purpose for which it was collected or for a compatible and legally permitted purpose. We do not sell personal information.

4. Legal bases

Where the General Data Protection Regulation (GDPR) applies, processing may be based on your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests, where those interests are not overridden by your rights and freedoms.

For individuals in Canada, processing is carried out in accordance with applicable Canadian privacy requirements, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia’s Personal Information Protection Act (PIPA). The applicable legal framework depends on the nature of the activity and the organization involved.

5. Contact forms and communications

The contact form on this static website performs local browser validation and does not submit your message to a third-party form endpoint. If you choose to contact us by email, the information contained in your message and any attachments may be processed by the email and hosting providers involved in delivering and storing that communication.

Please avoid sending confidential information through an ordinary website enquiry. We will use correspondence to respond to your request and to maintain appropriate business records.

6. Cookies and similar technologies

The current website does not use advertising cookies or analytics cookies. The site may rely on essential browser mechanisms required for normal navigation and interactive components, but it is not configured to use cookies for behavioural advertising.

More information about the technologies currently used is provided in our Cookie Policy. If a future version introduces analytics, advertising, or other non-essential cookies, the relevant notices and consent mechanisms will be updated before such technologies are used where consent is legally required.

7. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, resolving disputes, and satisfying legal, accounting, or regulatory requirements.

Technical server logs may be retained for periods determined by the hosting and security infrastructure. Retention periods can therefore vary depending on the type of record and the legal or security requirement involved.

8. Sharing and recipients

We may disclose information to service providers that support website hosting, security, infrastructure, communications, or other necessary business operations, but only to the extent reasonably required for those functions. Such providers may process information on our behalf and are expected to apply appropriate safeguards.

We may also disclose information where required by law, legal process, court order, or a lawful request from a competent authority, or where necessary to protect the rights, safety, property, or security of Lumavellique Inc., our visitors, or others.

9. International transfers

Some service providers used to host or deliver communications may process information outside Canada or outside the European Economic Area. Where applicable, we consider the legal requirements for international transfers and use appropriate contractual, organizational, or other safeguards.

If the GDPR applies to a transfer, we will rely on a lawful transfer mechanism such as an adequacy decision or appropriate safeguards where required.

10. Your rights

Subject to applicable law and its conditions, you may have the right to request access to personal information we hold about you, request correction or rectification of inaccurate information, request erasure, request restriction of processing, object to certain processing, and request data portability where the GDPR applies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. You may also have rights under Canadian privacy law to access information, request correction, and raise concerns about how personal information is handled.

To exercise a right, contact us using the details above. We may need enough information to verify the identity of the requester and protect against unauthorized disclosure.

11. Supervisory authorities and complaints

If you are in the European Union or European Economic Area and believe your rights have been infringed, you may lodge a complaint with the data protection supervisory authority in the country where you live, work, or where the alleged infringement occurred.

In Canada, depending on the circumstances, a privacy complaint may be brought to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia. You may also contact us first so that we can attempt to address the issue directly.

12. Security

We use reasonable technical and organizational measures appropriate to the nature of the information and the risks involved. These measures may include access controls, secure hosting practices, software maintenance, and procedures intended to detect or prevent unauthorized access.

No method of transmission or storage is completely secure. You should use reasonable care when deciding what information to send through online forms or email.

13. Children and minors

The website is not directed specifically at children. We do not knowingly seek to collect personal information from children through the site. If you believe a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, legal obligations, or website features change. The updated version will be published on this page with a revised date. Continued use of the website after an update does not by itself establish consent where consent is legally required.

15. Contact

For privacy questions, access or correction requests, or other privacy matters, contact at info@lumavellique.com. Our business address is 18 Willowmere Lane, Kelowna, BC, V1Y 6N4, Canada.